Improve The Customer Experience With Tekmetric Digital Vehicle Inspection
Your customers are the most important aspect of your business, without them, your company will collapse. Therefore, it is essential that you do everything possible to make sure that their needs are met. The majority of companies assume that good customer service means smiling and being polite, there is much more to it than the physical presence of your employees. Here is how the digital vehicle inspection can improve the customer experience.
Vehicle check in
When a customer arrives, the typical process is to record information such as name, address and phone number, as well as the licence plate number and make and model of the car. When this is done manually, the process is not only time consuming but there is also a high risk of human error. When vehicle check in is completed electronically, it saves time and increases productivity. When the technician greets the customer at their car, all details are entered into a handheld device and the vehicle license plate or VIN number is scanned by the device. In this day and age, customers are looking for speed and efficiency, the digital vehicle inspection software will ensure that you achieve this.
The inspection process
Vehicle inspection is a tedious process and it is easy to miss things out. When it is performed manually, everything is recorded on paper which is then looked over by a senior member of staff who either approves it or requests additional work. Once the inspection has finally been approved, all paperwork is then stored in a filing cabinet. All sorts of problems arise with this method, from being unable to read bad handwriting, to losing documents. However, when all information is recorded digitally, these problems are eliminated.
The software provides an electronic checklist that the technician can tick off as they go along. The report is then digitally sent to a senior staff member for approval. All information is made available on one platform, it is transparent, and all employees have access to it. Digital vehicle inspection software ensures speed and efficiency so that your customers can get back on the road as soon as possible.
Once the inspection has been completed, there is no need to call the customer by phone, they are automatically sent an email or text message to inform them that their vehicle is ready for collection. The customer can then set a date and time that is convenient for them. This method of communication is much more effective than technicians attempting to get in touch with customers by phone.
If the digital vehicle inspection software sounds like something you are interested in, you can try it out without making a financial commitment for the rest of 2018. There is no contract to sign, no hidden charges and if you decide that the software is not what your company needs at the end of the free trial, you can opt out without having to pay a cancellation fee.